Refund & Cancellation Policy

Refund & Cancellation Policy

 Last Revised: 5 June 2017

Refund Policy:  Products and Services available for refunds are described (“Refund Policy”).  For products and services eligible for a refund, you may request a full refund for annual plans within forty five (45) days of purchase and within 48 hours of purchase for monthly plans (each “Refund Period”).  For refunds requested after the Refund Period, an in-store credit will be issued for any unused time remaining on your plan. Unused time will be calculated as the number of months remaining on the purchase term excluding the month in which the refund is requested. In the event you purchase a product that includes a free domain name, if you cancel the product, the standard price for the domain name will be deducted from the refund amount.
Annual Plans:  Any product purchased for 1 year or greater will be considered an annual plan under the terms of this policy.  Within forty five (45) days, you may request a full refund of the purchase price of the product. After forty five (45) days, you may request an in-store credit for any unused time remaining on your annual plan. Unused time will be pro-rated based on the date of original purchase and, for renewals, the anniversary date of the original purchase date of the product (this is referred to as the Service Date).
Monthly Plans:  Any product purchased for less than 1 year will be considered a monthly plan under the terms of this policy.  Within forty eight (48) hours, you may request a full refund of the purchase price of the product. After forty eight (48) hours, you may request an in-store credit for any unused time remaining on your multi-monthly plan excluding the month in which the refund is requested.  Single month plans are not eligible for refunds after forty eight (48) hours.  Unused time will be pro-rated based on the date of original purchase and, for renewals, the monthly scheduled renewal date based on the original purchase date of the product (this is referred to as the Service Date). 

In no event will you be eligible for more than one refund of the same product. 
 (C) PAY BY CHECK (ELECTRONIC CHECK) 
By using Netcare System’s pay by check option (“Pay By Check”), you can purchase Netcare System Services using an electronic check (from your personal or business checking account, as appropriate). In connection therewith, you agree to allow Certegy Check Services, Inc. (“Certegy”) to debit the full amount of your purchase from your checking account (“Checking Account”), which is non-refundable. Certegy will create an electronic funds transfer (“EFT”) or bank draft, which will be presented to your bank or financial institution for payment from your Checking Account. The Checking Account must be at a financial institution in India, and the check must be payable in Indian Rupees (INR)
It is your responsibility to keep your Checking Account current and funded. You acknowledge and agree that (i) Certegy reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your Checking Account no longer existing or not holding available/sufficient funds) and (ii) in such event, neither Certegy nor Netcare System shall be liable to you or any third party regarding the same.  If for any reason Certegy is unable to withdraw the full amount owed for the Services provided, you agree that Certegy and Netcare System may pursue all available lawful remedies in order to obtain payment (plus applicable fees).  Netcare System is not responsible for the actions of Certegy.  You agree that if the EFT or bank draft is returned unpaid, you will pay a service charge in accordance with the fees provided below, or as otherwise permitted by law. These fees may be debited from your Checking Account using an EFT or bank draft.  All fees are in Indian Rupees (INR).